Meet The Staff

Michael W. Boyd, CEBS
As Executive Director, Mike provides assistance with the strategic planning and development of the Municipal Benefits Services (MBS) health and welfare employee benefits program.

Michael Boyd has over 25 years of experience in the employee benefits industry. Mike focuses on cutting-edge health, productivity and risk management strategies. He also has experience in mergers and acquisitions, Taft-Hartley plan design, union negotiations, self-funding of health and welfare programs, and the development of automated applications to improve the overall administration of benefit programs.

Tammy Cappo, GBA
Tammy has been with the firm since 1986 and is the MBS Senior Client Manager. She manages benefit packages for more than 5,000 governmental employees. This work includes planning and conducting benefit seminars and meetings for both employers and employees; providing rate quotations and benefit comparisons; and offering support for the customer, the client, and the carrier.

Having over three decades of experience, she’s frequently called upon to testify at arbitration hearings regarding employee benefit issues and acts as a liaison with insurance carriers on employee/employer issues and benefit questions. Ms. Cappo also negotiates rate renewals and benefit changes.

Each year, Tammy attends a number of governmental conferences throughout the state offering information on Municipal Benefits Services and its many products.

Kristen Chekan 
Kristen joined the MBS team in May of 2017 as a Client Manager. Her role is very similar to Tammy Cappo’s where she manages a book of business for governmental employees. She is her client’s go-to person for benefits information, rates, and day-to-day questions. Kristen also works closely with the insurance carriers to solve issues. Prior to her role here at MBS, Kristen was an Account Service Manager with UPMC Health Plan. MBS was one of her clients, so she became very familiar with the company before jumping on board. Kristen is looking forward to building strong relationships with her clients in the growing company.

Elisa Moore
Elisa joined the MBS team in April 2017 as Manager of Administration. Prior to her role at MBS, Elisa was the billing administrator on the account with C.W. Breitsman Associates and prior to that, HMIG, giving her more than 10 years experience in the administration of the account. She is responsible for the eligibility processing, monthly invoicing and COBRA administration for the MBS group benefits. Elisa has a strong working relationship with all of our group administrators and carriers, working as the point of contact to resolve any billing or eligibility issues or to answer general questions.

To learn more, call us at 800-405-3620, or complete our easy-to-use contact form today!

Municipal Benefits Services     301 Grant Street, Suite 270      Pittsburgh, PA 15219